To determine warranty requirements for a specific item, please contact us for assistance. Most manufacturers offer an additional warranty period that covers merchandise defects. Gritshift will assist customers with their warranty however, GritShift does not provide any direct warranty on items sold. We only ask that customers be patient as sometimes this process can take longer than any of us would like!Įach manufacturer has its own warranty policy.
We will assist our customers with these claims. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, DHL). Please keep all original shipping containers and take pictures if possible. Please let us know ASAP if any items on your order arrive damaged. The following items cannot be returned or exchanged: Up to a 20% restocking fee can be charged for returns.We will notify you by email when your return has been processed. Please allow at least fifteen (15) business days from the receipt of your item to process your return or exchange. Refunds may take 5-10 business days to appear in your account depending on your credit card company. All refunds will be made to your original payment method. The customer is responsible for any applicable brokerage or customs fees.Īll shipments must be prepaid packages shipped COD will be rejected.Īfter receiving your return and inspecting the condition of your item, we will process your return or exchange. We suggest using a carrier that provides a tracking number and a signature. You are responsible for the cost of shipping the item back to us. International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. This fee will be deducted from your total refund amount. The fee for shipping will be based upon the weight and size of the item(s). Providing a pre-paid label is a great way to extend cost savings to you with our discounted rates applied. For customers in the U.S.A., GritShift provides a pre-paid shipping label. To return an item, please email customer service at obtain a Return Merchandise Authorization (RMA) number. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted. All original packaging and tags must be intact and included. If you are not satisfied with a product or service you have received, please do not hesitate to let us know and we will do everything possible to accommodate your needs.Ī return must be made within thirty (30) days of the purchase date. In order to qualify, the product must be in new, unused/uninstalled condition. GritShift strives to provide customer satisfaction in everything we do.